Refund policy
Returns & Refunds
Every piece we sell is sourced and checked with care. If your purchase doesn't meet your expectations, you may return it within 14 days of delivery. Returns must be shipped back within this 14-day period.
How to Start a Return
All returns must be registered through our official Returns Portal before shipment:
[Link to Your Returns Portal / Insert Returns Portal Link Here]
Simply enter your order number and email to register your return. Alternatively, email [support@thetrendlux.com] or message us with your name and order number, and we will process the return for you.
Returns sent to our warehouse without prior registration through the Returns Portal will not be accepted for processing. This also applies to returns sent using external carrier services arranged independently and not issued through our portal — such parcels may be refused upon arrival or returned to sender.
Return Conditions
To be eligible for a return, items must be:
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Unworn
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Unwashed
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In original condition
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With all tags attached
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In the original packaging
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Accompanied by receipt or proof of purchase
Items that do not meet these conditions are not eligible for return.
Non-Returnable Items
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Underwear, including socks
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Fragrances without the original sealed packaging
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Gift cards
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Items marked Final Sale
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Items returned after the 14-day return period
Bundles & Promotional Offers
Bundle or multipack items may be returned only as a complete set, including all individual items and original packaging. Individual items from a bundle cannot be refunded separately.
Items purchased as part of 1+1 or 2+1 promotional campaigns are considered final sale and are not eligible for refund, except where required by law.
Exchanges
Exchanges are available within 14 days of delivery. Register your exchange through our Returns Portal, or email us at [support@thetrendlux.com] with your name and order details, and we'll arrange the exchange for you. If your preferred size or item is unavailable, we'll process a refund instead — you can then place a new order separately.
Return Costs
Return shipping costs are the responsibility of the customer and vary depending on your location and chosen courier. For international returns, any customs duties, import taxes or related charges are the responsibility of the sender.
If you selected an insured or express shipping service at checkout, this service fee is non-refundable.
All returned items are your responsibility until they reach us. We strongly recommend using a tracked shipping method and retaining proof of shipment until your return has been processed. Return costs are non-refundable.
Refunds
Once your return has been received and inspected at our warehouse, we'll notify you whether your refund has been approved. If approved, your refund will be processed within 10 business days to your original payment method. Depending on your payment provider, it may take a further 3 business days for the amount to appear in your account. You will receive an email confirmation once your refund has been completed.
If more than 15 business days have passed since your return was approved, please contact us at [support@thetrendlux.com].
Damaged or Faulty Items
Please inspect your order upon delivery. If you receive a damaged, faulty or incorrect item, register your return through our Returns Portal within 48 hours of delivery, including a brief description of the issue and clear photographs showing the damage or fault. Our team will review your request within 24 hours and contact you with the next steps or a suitable resolution.
Consumer Rights
Nothing in this policy affects your statutory rights. If you are a consumer protected by local consumer laws, you have the right to cancel your order within the designated timeframe for any reason and without justification, provided the items are returned unworn, unused, with tags and in original packaging. Faulty goods are covered by your legal rights regardless of the timeframes above.
For any return questions, contact us at [support@thetrendlux.com].